Shipping & returns

How delivery, payment and returns work.

  • Pay cash when it arrives
  • Questions answered on WhatsApp
  • Made in Egypt by Ocean Goods

Payment

Cash on delivery: you pay when your order arrives. Nothing is charged online.

Order confirmation

After you order, we call you or message you on WhatsApp to confirm the products, the address and the total. We ship after that.

Where we deliver

Every governorate except North Sinai. If we can’t reach your address, we tell you when we confirm your order, before you pay anything.

Delivery fees

  • Cairo and Giza: 65 EGP
  • Alexandria: 75 EGP
  • Delta governorates: 85 EGP
  • Port Said, Ismailia and Suez: 90 EGP
  • Red Sea and Matrouh: 130 EGP
  • Upper Egypt: 130 EGP
  • South Sinai: 150 EGP

These fees cover orders up to 4 kg; each extra kilo adds a little. Checkout shows the exact fee for your address before you place the order.

Delivery time

  • Cairo and Giza: 1 to 3 working days.
  • Other governorates: 3 to 7 working days.

Working days are Saturday to Thursday. The courier calls you before arriving.

When your order arrives

Check that the box and the seals are intact before you pay. If anything is damaged or leaking, you can refuse it and pay nothing.

Changing or cancelling an order

Free until your order ships: message us on WhatsApp with your name and order number. After it ships, you can still refuse it at the door. If you refuse it without a reason, we may ask you to pay its delivery fee with your next order.

Returns

Opened products can’t be returned. They are fuel and chemical products, so once the seal is broken we can’t take them back.

  • Unopened, with the seal intact and in its packaging: you can return it within 14 days of delivery.
  • Message us on WhatsApp first. We arrange the pick-up.
  • You pay the return delivery, unless the item arrived damaged or wrong.

Refunds

You paid cash, so we refund by mobile wallet, InstaPay or bank transfer, within 10 working days after we receive and check the item.

Damaged, leaking or wrong item

Message us on WhatsApp with a photo of the item and the box. We replace it or refund it in full, and we pay the delivery both ways.

Questions

WhatsApp +20 101 2222 011, Saturday to Thursday, 10 am to 6 pm.