Questions
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- Made in Egypt by Ocean Goods
Ordering and payment
How do I pay?
Cash on delivery. You pay when your order arrives; nothing is charged online.
Do I need an account to order?
No. You can check out as a guest.
How do I know my order is confirmed?
We call you or message you on WhatsApp to confirm your order before we ship it.
Can I change or cancel my order?
Yes, for free, until it ships. Message us on WhatsApp with your name and order number.
Can I ask before I order?
Yes. Message us on WhatsApp at +20 101 2222 011, Saturday to Thursday, 10 am to 6 pm.
Products
Which product is right for my car?
Use the product finder: pick what your car needs and see the product made for it, with how to use it.
What is NitroX Super Ethanol?
99% ethanol, with no methanol and no petroleum additives, in a 1 litre bottle. One bottle per full tank is safe for everyday driving. The EOS lab test measured 99.42% ethanol and no methanol: see the certificates.
What sizes do they come in?
NitroX Super Ethanol comes in 1 litre. The Octane Booster and the four cleaners come in 900 ml.
How much do I use?
The Octane Booster and the fuel cleaners: 300 ml per full tank, so one 900 ml bottle lasts 3 tanks. The Radiator Cleaner: 300 ml per cooling system of 6 to 8 litres. Super Ethanol: one 1 litre bottle per full tank. Each product page has the steps.
Which cars are they for?
Petrol engines: carburettor, port and direct injection (GDI), turbo, hybrid and motorcycles, with petrol 80, 92 or 95. They are not for diesel engines. Super Ethanol is for modern cars: not for very old cars with a carburettor or old, untreated rubber fuel hoses.
Are they safe for the catalytic converter and the sensors?
Yes. They are metal-free: no lead, no manganese (MMT), no iron. They won’t clog the catalytic converter or affect the oxygen sensors.
Can I use two NitroX products together?
Not in the same tank. Use one NitroX product per fill-up and leave at least one full tank before the next one.
Will they affect my car’s warranty?
No, used as directed. NitroX products are fuel additives that need no change to the engine. Keep to the dose on the product page, so there’s nothing for a dealer to question.
Injector Cleaner or Fuel System Cleaner?
The Injector Cleaner is concentrated on the injectors’ fine nozzles and brings back a clean spray pattern. The Fuel System Cleaner is a full clean: it starts in the tank (deposits and moisture), then the fuel pump and the lines, down to the injectors and the combustion chamber.
Who makes NitroX?
Ocean Goods®. Head office: 6th of October City, Giza; Factory: Abu Rawash, Cairo–Alexandria desert road. See its certificates.
Safety and storage
How do I store them?
In a cool, dry, airy place below 40 °C, out of direct sun and away from flames and heat. All NitroX additives are flammable to some degree, not only the ethanol: handle them with care.
How long do they keep?
3 years from production while sealed. Once opened, close the bottle tightly and use it within 3 to 6 months; Super Ethanol within 6 months, because ethanol pulls moisture from the air.
What if it gets on skin or in the eyes, or someone swallows it?
On skin: wash it off straight away with soap and plenty of water, and take off any soaked clothing.
In the eyes: rinse with clean running water for 15 minutes, eyelids open, and see a doctor straight away.
If swallowed: don’t make the person vomit. Give a little water and go straight to the nearest poison centre or hospital, with the bottle.
Delivery
Where do you deliver?
Every governorate except North Sinai. If we can’t reach your address, we tell you when we confirm your order, before you pay anything.
How much is delivery?
- Cairo and Giza: 65 EGP
- Alexandria: 75 EGP
- Delta governorates: 85 EGP
- Port Said, Ismailia and Suez: 90 EGP
- Red Sea and Matrouh: 130 EGP
- Upper Egypt: 130 EGP
- South Sinai: 150 EGP
These fees cover orders up to 4 kg; each extra kilo adds a little. Checkout shows the exact fee for your address before you place the order.
How long does delivery take?
Cairo and Giza: 1 to 3 working days. Other governorates: 3 to 7 working days. The courier calls you before arriving.
Returns
Can I return a product?
Unopened, with its seal intact: yes, within 14 days of delivery. Opened products can’t be returned, because they are fuel and chemical products. The full rules are on Shipping & returns.
What if my order arrives damaged or wrong?
Message us on WhatsApp with a photo. We replace it or refund it, and we pay the delivery.